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Policies

Punctuality:

I strive to always be on time for my guests. If i'm running significantly behind i will make every effort to contact you prior to your appointment time. The only way i can ensure my punctuality is if each guest arrives on time for their appointment. If you are more than 15 minutes late i may refuse service and charge the cancellation fee or alter services so that it doesn’t effect the rest of my scheduled appointments.

Cancellation:

in order to continue providing the best possible scheduling options to my guests, I do require 48 hours notice should you need to cancel or reschedule your visit with me. a $25 per service cancelled fee does apply and will be due before another appointment can be made. no-shows will be charged $35 per service. if you continue to cancel last minute or no show you will no longer be able to book an appointment with me.

Returns:

all retail purchases are final sale. no returns will be accepted.

 

Re Dos:

i pride myself on doing a thorough consultation prior to each service to ensure 100% happiness, But i realize that sometimes once you get home you may find something you would like to adjust. i am happy to make those adjustments within ONE week of receiving the service. i cannot provide refunds on services. adjustments must be in line with original consultation. change of mind will be charged full service price.

 

Children:

my suite is a small space with dangerous objects and chemicals. That being said

i also want you to be able to relax during your appointment. Please use discretion when bringing your children if they do not have an appointment.

Privacy:

i collect emails via my website, new client forms, and in person. By providing your email, you maybe provided certain discounts or promotions, Your email is also used to confirm appointments. Our email list will NEVER be shared or sold to an individual or company for any reason. You may request to have your email removed from our list at anytime, however you will no longer receive appointment confirmations and you still must abide by my punctuality and cancellation policy (detailed above). If you would like to know how i received your email address i will provide that information within 30 days.